Array recently co-sponsored an event about how healthcare institutions in New England, primarily the Boston Area, are approaching ambulatory care. We invited a cross section of developers, property owners, facility leaders, real estate leaders and designers; all who have a great understanding of this particular market. It was enlightening to hear what stakeholders are facing these days, and a great forum to get challenges out on the table for the participants to work through and tackle together as a team.
Array's healthcare industry experts understand and embrace the movement to share information for mass consumption. Easily digestible blogs, in-depth videos, quick-hitting podcasts and the like are some of the ways we share our knowledge with more than just the clients with whom we are actively working.
In April 2015, our group of healthcare facility leaders reconvened having previously met in December 2014 and February 2015.Participants from Boston, New York, Philadelphia and Washington DC, gathered to discuss two hot topics: alternative delivery methods and technology.
At the top of the discussion list, the panel noted that capital is often a challenge therefore systems have to be creative by finding new methodologies to get a quicker, more cost effective project. We asked a diverse group of healthcare design and construction professionals what their experiences were with the following project delivery methods, then summarized points worth noting for each one:
When the group reconvened in February 2015, we took the discussion a step further, getting into the nitty gritty details of site selection. Delving into this topic with perspectives from a versatile group offered valuable insight in an hour and a half’s time, which can have long-lasting benefits (as evidenced by the participants strategizing to find ways to help one another!)
The following sections summarize our second session:
In leading a design firm’s business development initiatives, I closely follow healthcare delivery trends and how clients look to better serve their patients and communities, and how facilities can support these goals. Attending conferences and symposiums provides the opportunity to learn what trends came about from changes in the healthcare delivery landscape, and how a particular system’s response to these changes influences their physical assets and generate the need for new or improved facilities. A common trend that gets the most attention at these events is the shift from inpatient space to outpatient facilities and the key drivers of the ambulatory care model.
Partnering with Deloitte since 2012, Array offers a forum for healthcare facility leaders around the nation to come together for an interactive discussion via telesuite technology provided by Deloitte (for more detailed information about these events, please click here). The New York City market found so much value in having their peers as sounding boards at these gatherings, that Array and Deloitte decided to offer a supplemental meeting, providing a more intimate setting where people are comfortable sharing their experiences and greatest challenges. In December 2014 and February 2015, the newly formed group gathered to tackle the popular subject matter mentioned above, ambulatory care.
Learning from and sharing knowledge with other industry professionals, even the competition, is what makes us all better at what we do.
Focusing solely on the healthcare market, many methodologies that Array Architects employ today are those that have proven to be successful and are positively impacting how our hospital clients deliver healthcare today. Using an integrated, three-pronged approach of combining scientific research/evidence with clinical expertise and individual patient and caregiver experiences, the medical community is in a position to continuously build upon their knowledge base and better care for their patients.
As healthcare architects, we work closely with providers to help support their mission of delivering excellent, patient-centered care. With HCAHPS scores impacting reimbursement, hospitals are focusing on making the patient experience a top priority. We understand that our clients expect to receive the same level of client-focused care they offer their patients.
How do you translate a client-centered approach to design? Business relationships are just like other relationships you have in your life. You have to be honest, trustworthy, willing to listen, giving, supportive and truly care about the other individual’s well-being. You have to make a conscious effort to pay attention to both the small details and keep your eye focused on the larger goals. No matter what the interaction may be, your business partners, clients and colleagues are people just like you and me; people who are always looking for an enhanced experience to remember.