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MedSpas: Outstanding Patient Experiences Brought to Life

Posted by Pat Malick on Jun 10, 2019

As our healthcare clients look for avenues to enhance their presence in a saturated marketplace, MedSpas have emerged as one way to achieve that goal. In the US alone, MedSpas are a $3.5-4B industry.....READ MORE

Topics: patient experience, medspa, Tower Health

Connecting Experience, Behavior and Strategy: Part 2

Posted by Kent Doss on Jun 04, 2019

In my previous post, I described the importance of Experience Mapping and my realization that if we would have filled the behavior and resource gaps, we could have achieved an even more robust...

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Topics: Evidence Based Design (EBD), patient experience, Behavioral Health Design

Patient and Family Experience

Posted by Tim Nichols on Sep 12, 2017

Being a hospital patient can be a stressful and scary experience for both patient and family. The patients find themselves pulled from their comfort zone and can easily feel separated from loved ones.....READ MORE

Topics: Healthcare Design, patient experience, inpatient

From Mowing the Lawn to Designing Hospitals

Posted by Guest Contributor on Nov 07, 2016

I know what you’re thinking, how did mowing the lawn lead to me designing hospitals?

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Topics: Healthcare Design, patient experience

The Optimal Nursing Unit Size and Configuration

Posted by Lisa Lipschutz on Sep 02, 2016

There are many factors to consider when evaluating medical/surgical (med/surg) nursing unit size and configuration, including the number of beds per unit; staffing levels; patient acuity levels;..

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Topics: patient experience, Nursing Unit

Connecting Experience, Behavior and Strategy: Part 1

Posted by Kent Doss on Aug 24, 2016

One of the most challenging tasks that architects face is how to convey design intent in a way that transcends aesthetics (which can be deeply personal and sometimes divisive) by describing the..

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Topics: Evidence Based Design (EBD), patient experience, Behavioral Health Design

Experience Design in Senior Behavioral Healthcare

Posted by Stephanie Story on Jun 06, 2016

Many of us will need to evaluate senior care for a loved one at some point in our adult lives. We also may need there to be a behavioral health component as part of that care model. My intuition of..

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Topics: Interior Design, patient experience, Behavioral Health Design

Experience Mapping the Healing Environment

Posted by Pat Malick on Dec 17, 2015

When undertaking an intensive bed tower renovation, hospital leaders must weigh the investment cost against anticipated gained efficiencies, as well as often overdue improvements to patient and..

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Topics: Continuous Improvement, patient experience, case study

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