No matter the size, scope or phase of a project, each one can benefit from Array’s process-driven lean design approach; even when the project is a departmental master plan. Thinking about our approach from a master plan perspective, and a limited scope master plan at that, made me realize just how flexible an approach it is. 

The four phases of Array’s unique project approach - Discovery, Analysis, Creation, and Solution - effectively and efficiently encompasses a collaborative, process-driven, informative design method, and is easily adapted to deliver a successful design every time. 

The team approached this master planning project with a sense of discovery. This crucial step includes a comprehensive understanding of the organization's and project’s long- and short-term objectives. In this phase, we work with our client to map their clinical processes' current state, as well as perform a facility assessment.

Next, the team dives deep for a comprehensive analysis of the operational process to design the future state process—again with the group who not only know how the day-to-day is carried out, but what they would like to improve for their patients and themselves.

With a clear definition of the client's desired future state and a large amount of data collected in prior phases, the team worked together to develop, create and evaluate planning diagrams.

Finally, in the Solution phase of Array's planning process, the team provides the client with a detailed road map, creating a successful implementation path in the timeframe needed to remain operational and successful. Deeply identifying with and understanding our clients’ individual needs allows the team to continue our strong client relationship as the plan becomes implemented. 

Click the button below to read our case study about an emergency department master planning project.