Patient tower renovations continue to be a necessary and viable option for health systems to consider. Whether land-locked, fiscally-constrained or limited by licensed bed allowances, upgrading patient units can increase market share, improve staff efficiencies and retention, and optimize workflow for improved patient care delivery.

NewYork-Presbyterian (NYP) has more than 2,600 inpatient beds across their system, and sought Array’s assistance renovating their 10-story Milstein bed tower located on their Columbia campus in Manhattan. Over a seven-year period, the team is upgrading five floors, which account for 360 beds across 10 patient units.

As a world-renowned academic medical center, NYP is often at near-capacity patient census, which requires creative phasing solutions and a collaborative and responsive design (Array) and construction management team (LendLease) on hand during construction. Well before the design took shape, our team set out to capture the System’s vision and understand their mission and goals for this modernization project.

We completed surveys, benchmarking tours and workshop sessions to gather intel from many user levels within the System to ensure the design would be successful from clinical, patient/family and business perspectives. Click the button below to read the in-depth case study, which details the pre-design efforts, as well as material selection and phasing strategies.