--- title: "Patients Don't Like Waiting: Reducing Arrival Batch Decreases Wait Time" description: Patients don’t like waiting. Health systems can drastically reduce wait time by asking smaller groups of patients to show up at staggered times. image: https://embed-ssl.wistia.com/deliveries/a484743de336a9a50859cf53ef629282bdd752b7.jpg?image_play_button=true&image_play_button_color=7b796ae0&image_crop_resized=450x253 --- [Array Architects](http://www.array-architects.com/) - Firm - [Mission](http://www.array-architects.com/mission/) - [People](https://array-architects.com/people/) - [Practice Areas](http://www.array-architects.com/practice-areas/) - [Leadership](https://array-architects.com/leadership/) - [Locations](http://www.array-architects.com/locations/) - [Contact](http://www.array-architects.com/contact/) - [Careers](http://array-architects.com/careers/) - [Press Releases](https://array-architects.com/press-releases/) - [Service Lines](http://www.array-architects.com/portfolio/) - [Advisory Services](http://array-architects.com/advisory-services/) - [Lean Process Led Design](http://array-architects.com/service-lines/lean-process-led-design/) - [Simulation](http://array-architects.com/service-lines/simulation/) - [On the Boards](http://www.array-architects.com/service-lines/on-the-boards/) - [Healthcare Planning](http://www.array-architects.com/service-lines/master-planning/) - [Ambulatory Care Centers](http://array-architects.com/service-lines/ambulatory-care-centers/) - [Ambulatory Surgery Centers](http://www.array-architects.com/service-lines/ambulatory-surgery-center/) - [Behavioral Health](http://www.array-architects.com/service-lines/behavioral-health/) - [Diagnostic & Treatment](http://www.array-architects.com/service-lines/diagnostic-treatment/) - [Emergency Departments](http://www.array-architects.com/service-lines/emergency-departments/) - [Inpatient](https://array-architects.com/service-lines/patient-rooms/) - [Greenfield](http://www.array-architects.com/service-lines/greenfield/) - [Intensive Care](http://array-architects.com/service-lines/intensive-care/) - [Interior Design](https://array-architects.com/service-lines/interior-design/) - [Laboratory](http://array-architects.com/service-lines/laboratory/) - [Long-Term Care / Skilled Nursing](http://www.array-architects.com/service-lines/ltch-snf/) - [Medical Office Building](http://www.array-architects.com/service-lines/medical-office-building/) - [Oncology](http://www.array-architects.com/service-lines/oncology/) - [Pediatric](http://www.array-architects.com/service-lines/pediatric/) - [Rehabilitation](http://www.array-architects.com/service-lines/rehabilitation/) - [Surgery](http://array-architects.com/service-lines/surgery/) - [Wellness](http://www.array-architects.com/service-lines/wellness/) - [Women’s Services](http://www.array-architects.com/service-lines/womens-services/) - Knowledge - [Design Books](http://www.array-architects.com/design-books/) - [Case Studies](http://array-architects.com/case-studies/) - [Thought Leadership](http://array-architects.com/publications/) - [Designs Delivered](http://array-architects.com/designs-delivered/) - [Videos](https://array-architects.com/videos/) - [Blog](https://blog.array-architects.com/kc) Search ![Array Architects' Blog - Knowledge Community](https://blog.array-architects.com/hs-fs/file-1702691056-jpg/Blog_Files/Blog_Heroes/kc-blog_hero13.jpg?width=1600&name=kc-blog_hero13.jpg "Array Architects' Blog - Knowledge Community") # Welcome to our Knowledge Community # [Patients Don't Like Waiting: Reducing Arrival Batch Decreases Wait Time](https://blog.array-architects.com/kc/patients-dont-like-waiting-reducing-arrival-batch-decreases-wait-time) Posted by [Laura Moran](https://blog.array-architects.com/kc/author/laura-moran) on Jan 06, 2016 Find me on: [LinkedIn](https://www.linkedin.com/in/laurasilvoy) [Twitter](https://www.twitter.com/LauraSilvoy)   #### ABSTRACT An infusion center is interested in seeing if smaller arrival groups can decrease patient waiting time. Array developed a [simulation](http://array-architects.com/service-lines/simulation/) model to study this concept. Two types of patients, each with different hook up durations, are modeled. In each scenario, 20 patients are hooked up for dialysis treatment. For each patient, the length of time from arrival to the start of hook up was measured. This will be called “wait time.” The first scenario – “batch” – demonstrates what happens to waiting time when all 20 patients arrive at the treatment center at once. The second scenario – “stagger” – demonstrates the effect on waiting time when patients arrive in smaller groups of five, every 10 minutes. You can see the differences in the systems and the results side-by-side in the following video. ---   ![Click here to view Laura's Simulation Vlog](https://embed-ssl.wistia.com/deliveries/a484743de336a9a50859cf53ef629282bdd752b7.jpg?image_play_button=true&image_play_button_color=7b796ae0&image_crop_resized=450x253)       Topics: [simulation](https://blog.array-architects.com/kc/topic/simulation), [Process Improvement](https://blog.array-architects.com/kc/topic/process-improvement), [vlog](https://blog.array-architects.com/kc/topic/vlog), [wait time](https://blog.array-architects.com/kc/topic/wait-time) - [Tweet](https://twitter.com/share) ### Subscribe to New Articles ### Latest Tweets [Tweet to @ArrayArch](https://twitter.com/intent/tweet?%20%20%20via=arrayarch) ### Posts by Contributor - [Alec Higinbotham (4)](https://blog.array-architects.com/kc/author/alec-higinbotham) - [Cheryl Woo (2)](https://blog.array-architects.com/kc/author/cheryl-woo) - [Craig Meaney (1)](https://blog.array-architects.com/kc/author/craig-meaney) - [Dan Cadden (1)](https://blog.array-architects.com/kc/author/dan-cadden) - [Darren Conlen (2)](https://blog.array-architects.com/kc/author/darren-conlen) - [Elizabeth Schmitt (1)](https://blog.array-architects.com/kc/author/elizabeth-ochal) - [Fady Barmada (2)](https://blog.array-architects.com/kc/author/fady-barmada) - [Guest Contributor (207)](https://blog.array-architects.com/kc/author/guest-contributor) - [Hannah Berman (2)](https://blog.array-architects.com/kc/author/hannah-vought) - [Herman Agoyo (1)](https://blog.array-architects.com/kc/author/herman-agoyo) - [James Britt (2)](https://blog.array-architects.com/kc/author/james-britt) - [Jonathan Bykowski (14)](https://blog.array-architects.com/kc/author/jonathan-bykowski) - [Julia Savastinuk (1)](https://blog.array-architects.com/kc/author/julia-savastinuk) - [Kent Doss (17)](https://blog.array-architects.com/kc/author/kent-doss) - [Laura Moran (13)](https://blog.array-architects.com/kc/author/laura-moran) - [Lisa Lipschutz (10)](https://blog.array-architects.com/kc/author/lisa-lipschutz) - [Mike Ryley (1)](https://blog.array-architects.com/kc/author/mike-ryley) - [Nancy Erb (1)](https://blog.array-architects.com/kc/author/nancy-erb) - [Nicole Wood (6)](https://blog.array-architects.com/kc/author/nicole-wood) - [Noah Tolson (12)](https://blog.array-architects.com/kc/author/noah-tolson) - [Pat Malick (15)](https://blog.array-architects.com/kc/author/pat-malick) - [Ron Evitts (2)](https://blog.array-architects.com/kc/author/ron-evitts) - [Stephanie Story (4)](https://blog.array-architects.com/kc/author/stephanie-story) - [Tim Nichols (3)](https://blog.array-architects.com/kc/author/tim-nichols) - [Wendy Jaffe (1)](https://blog.array-architects.com/kc/author/wendy-jaffe) See All ![Array](https://blog.array-architects.com/hs-fs/file-605823977-png/images/footer-logo.png "Array") - [Advisors](http://www.array-advisors.com/) - [Analytics](http://www.array-analytics.io/) - [Contact](http://www.array-architects.com/contact) - [Locations](http://www.array-architects.com/locations) - [Careers](http://www.array-architects.com/careers) - Login - [Outlook Web](https://outlook.office365.com/) - [Info Exchange](https://newforma.arrayhfs.com/userweb) - [OpenAsset](https://array.openasset.com/) - [Vision](https://vision.array-architects.com/visionclient) - [K2](https://arrayarchitects.sharepoint.com/Pages/Home.aspx) - [![LinkedIn](https://blog.array-architects.com/hs-fs/file-944518273-png/Branding/Logos/Social_Media_Icons/icon-linkedin.png?width=24&height=24&name=icon-linkedin.png "icon-linkedin")](https://www.linkedin.com/company/array-architects) - [![Twitter](https://blog.array-architects.com/hs-fs/file-597997249-png/images/icon-twitter.png)](https://twitter.com/ArrayArch) - [![Wistia](https://blog.array-architects.com/hs-fs/file-605856812-png/images/icon-youtube.png)](http://array.wistia.com/projects/qoa7dvtl9e) - [![Issuu](https://blog.array-architects.com/hs-fs/file-605829727-png/images/icon-issuu.png)](http://issuu.com/arrayarchitects)