At Array, we focus exclusively on the design of environments to support healthcare. This specificity presents interesting challenges these days – as the world of healthcare continues to change in response to an evolving set of rules.

How can hospitals anticipate volumes or know where to concentrate their efforts, when they don’t know how services will be reimbursed? As in any business where a person requires a service, the business needs to anticipate and prepare ahead of delivering that service. Forward thinking institutions will prevail and stand a better chance at succeeding with the right strategy.

I invite you to watch this video where I consider these changes and discuss where the industry might be heading. I speak from my point of view as both a consumer (representing my young family and me), a business owner and designer interested in finding the right solution. It would be great to hear your comments on this topic.