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Pat Malick

I am Array’s Practice Leader for Interior Design and a founding principal with over 20 years in healthcare design. I’m passionate about collaboration: with my fellow planners, designers and architects, our client leaders, clinicians and especially patient and family advisory groups. The energy and point of view each person brings to the conversation motivates me every day. I’m excited to be part of the movement bringing forth the most compelling evidence to make every space safe, welcoming and engaging.
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Recent Posts

Experience Mapping the Healing Environment

Posted by Pat Malick on Dec 17, 2015 at 7:30 AM

When undertaking an intensive bed tower renovation, hospital leaders must weigh the investment cost against anticipated gained efficiencies, as well as often overdue improvements to patient and family experience. A phased construction plan must balance cost escalation with bed demand, and the disruption of taking beds out of service to provide swing units. Converting two-bedded rooms to private rooms can be a cost-effective solution to increase the useful life of an aging bed tower, when accompanied by infrastructure enhancements that support care delivery and technology integration.

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Topics: continuous improvement, patient experience, case study

The Purpose Behind an Interiors Standards Program

Posted by Pat Malick on Feb 27, 2015 at 9:10 AM

 

The look, feel and overall condition of a healthcare facility speaks volumes to all who enter. A well-conceived interior standards program will set the bar for patient, visitor and staff expectations. To inspire confidence and reduce stress, the environment must be in-sync with an organization’s reputation, mission and core values. The interior environment can be a powerful indicator of quality: quality of care, quality of customer service and a quality experience.

  Interiors Standards sets the bar for patient, visitor and staff expectations.

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Topics: facility planning, healthcare design

Array Engages Employees with Empathy Mapping

Posted by Pat Malick on Oct 13, 2014 at 10:12 AM

When we lead our clients through visioning sessions to explore the desired look, feel and functionality of their environments, we use empathy and amenity mapping and top dot exercises to engage clinicians, patients, family members and project leaders in a dynamic conversation around key experience drivers.

 

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Topics: Empathy Mapping, Process Led healthcare Design

The Healing Power of Art

Posted by Pat Malick on Jun 27, 2014 at 2:46 PM

Featured in Medical Construction + Design, June 19, 2014.
Environments have the power to set our expectations, lift our spirits and inspire hope.  The design of the interior environment can positively affect the expectations of patients and their loved ones. To inspire confidence and reduce stress, the environments must be in sync with an organization’s reputation, mission and core values. A well-conceived environment will positively influence employee service, attitudes and behaviors. Colors, textures, patterns, artwork and graphics must be carefully selected, well-coordinated and integrated into the overall design to resonate with patients, families and staff.
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Topics: Healing Environment, healing garden, artwork

Comforts of Home: Furnishing a Health Care Setting

Posted by Pat Malick on Nov 01, 2013 at 5:44 AM

Published by Healthcare Construction + Operations, October 2013

In every space people use, furniture is needed and creates an impression. For a space to be functional as well as healing, furniture needs to function in more ways than might be expected in a hotel or office.Patient room chairs may be used for rehab or used overnight by a loved one. The low tables in a waiting room might be used for a coffee break while waiting for a parent in surgery or for a child to do his homework while waiting for his annual physical.

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Topics: furniture, Pat Malick, healthcare design, interior design, ACA, healing, continuous improvement, advisory services, hospital design

The Retail Experience of Healthcare

Posted by Pat Malick on Oct 04, 2013 at 10:22 AM

By Paula Crowley (President, Anchor Health Properties) & Patricia Malick, AAHID, EDAC, Lean Green Belt

Published in Facility Care, June 2012

Location. Location. Location.Much like a neighborhood grocery store or pharmacy that looks for the best location near its customers, increased convenience, visibility and accessibility can equally enhance how a health-care facility attracts and serves its patients.

Retail criteria guided Capital Health of Trenton, N.J., when it sought to rebrand its established image as a major urban healthcare provider. Looking to locate near daily traffic patterns, much like a retailer would, Capital Health chose an accessible site in Hamilton, a Trenton suburb, for a new center of outpatient services and physician specialties.

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Topics: architecture, Pat Malick, healthcare design, retail, anchor health properties, capital health, continuous improvement, hospital design

Mapping What Matters: An Empathy-Driven Approach to Cancer Care Environments

Posted by Pat Malick on Apr 29, 2013 at 9:44 AM

Published by Healthcare Design, August 2014.

As a healthcare interior designer I’ve always seen myself as an advocate. I think we bring our best efforts forth to our clients when we can imagine every healthcare environment through the eyes of a patient, their families, and their caregivers.When empathy is at the forefront of all our efforts, it can’t help but stretch us to bring the best practice and value to every project.

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Topics: cancer care, architecture, ebd, Pat Malick, healthcare design, interior design, empathy, Array, Cancer, interiors, architects, continuous improvement, healthcare, hospital design, healing garden, array architects

Evidence-Based Design

Posted by Pat Malick on Jun 17, 2012 at 3:51 AM

Can you imagine a time when every healthcare facility is designed with a patient’s health, safety, comfort and well-being in mind? Applying the principles of Evidence-Based Design (EBD) does just that. EBD is the process of basing decisions about the built environment on credible research to achieve the best possible outcomes.

Taking into consideration that healthcare organizations commit millions of dollars to capital improvement projects, it is paramount for a design team to bring their knowledge of best practices, patient and staff safety and the power of the physical environment to improve outcomes to each and every planning and design engagement. Committing to measure the effect of these initiatives will move the entire industry forward to the goal of every patient receiving safe and equitable care in a setting that cares for their body, mind and spirit.

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Topics: EBD Array, architecture, evidence based design, Pat Malick, specialty architecture, healthcare design, interior design, renovation, hospitals, architects, continuous improvement, healthcare, array architects

Positive Distractions

Posted by Pat Malick on Jun 14, 2012 at 9:21 AM

The healing power of nature has been proven to increase patient response to treatment, encourage a feel-better mentality and increase staff satisfaction in their job. An eye toward integrating natural light, spatial layout, bringing natural elements into interior finishes, and allowing for off-stage clinician respite are all facets of providing positive distractions inside the facility.

Contemplative gardens, green roofs, preserved wetlands with boardwalks and outdoor dining options add to the healing effect, whether viewed from inside by patients or appreciated outside by visitors and staff.

Sunlit spaces with views to the outside orient patients and visitors, enhance wayfinding and offer a positive distraction. It also gives staff, who are often at the hospital for long hours, a sense of time to see the outdoors and determine day vs. night.

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Topics: architecture, art, specialty architecture, healthcare design, SkyePirch, ACA, Array, renovation, Positive Distractions, art and healing, hospitals, architects, continuous improvement, healthcare, array architects

First Impressions . . . Lasting Impressions

Posted by Pat Malick on Jun 14, 2012 at 9:16 AM

When people visit medical facilities, particularly those in urban areas where the exterior is often from another era, the interior environment can be a powerful indicator of quality: quality of care, quality of customer service and a quality experience. A torrent of clues about the organization and the exemplary medical care being delivered are evident upon entering the facility: the arrival sequence, the main lobby, elevator core, connective corridors and dining and retail opportunities to name a few.

The design of the interior environment can positively affect the expectations of patients and their loved ones. To inspire confidence and reduce stress, the environment must be in-sync with an organization’s reputation, mission and core values. A well-conceived environment will positively influence employee service, attitudes and behaviors. Colors, textures, patterns, artwork and graphics must be carefully selected, well coordinated and integrated into the overall design to resonate with patients, families and staff.

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Topics: architecture, Pat Malick, healthcare design, Array, renovation, first impressions, hospitals, architects, continuous improvement, healthcare, hospital design